Client Case Study
The Commonwealth Bank Group (CBA Group) is one of Southern Cross Protection most valued and trusted partners. As Australia’s leading provider of integrated financial services, the CBA Group has over 1,000 branches, with over 4,000 ATMs nationwide.
Southern Cross Protection has successfully provided security services to the CBA Group, including Bank West, for over four years. More than 3,500 locations are patrolled nightly by Southern Cross Protection Mobile Guards, across all CBA branches, corporate buildings, non-branch ATMs and executive residences.
Travis Cock, JP Team Manager of the Security Operation Centre Group CBA is the main point of contact at the Commonwealth Bank Group for Southern Cross Protection. He emphasises the strength of the CBA Group’s relationship with Southern Cross Protection lies in communication.
“The communication lines are always open, Southern Cross Protection is always just a phone call or email away – twenty four hours a day, seven days a week,” said Travis.
The CBA Group have been so impressed with the diligent protection of their assets by Southern Cross Protection, they have recommended them on numerous occasions to prospective clients.
Patrick Bourke said, of the long-term relationship with CBA Group, “the partnership is a typical example of how Southern Cross Protection builds trust with its clients through outstanding service delivery and open, transparent communication. We are committed to going above and beyond for our clients.”
SXP INTELLIGENT
SOLUTIONS
Southern Cross Protection is providing the full range of security services to Onesteel Recycling NSW branches, following being awarded the contract in November 2009. Onesteel is one of Australia’s largest integrated global steel and finished steel metal manufacturing and distribution organisations, operating across Australia, in the Asia Pacific and the United States. Southern Cross Protection’s end to end security service solution and implementation to Onesteel includes: Full security and risk assessments; Physical guarding at nominated sites and security patrol services at the other sites, depending on each site profile; Provision and maintenance of tailored electronic security surveillance and alarm systems; After hours Alarm System Monitoring with a National Operations Centre and a national monitoring centre; Armed hold up, certificate credited training for key nominated staff, providing practical industry best practice approach to direct security situations. Southern Cross understands that each client may have differing requirements and works within the clients’ structure and their desired outcomes. For Onesteel Recycling and their nine NSW branches, we have provided improved security and management outcomes, while delivering greater efficiency and cost savings. Southern Cross has managed all transitioning to the new security operations. read more
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